With a year of steady progress, Heyou Hospital welcomes a new beginning. On June 27, 2025, Heyou Hospital held its First Anniversary & Quality Healthcare Upgrade Plan Launch Event with the theme "United in Care, Starting a New Journey".
The Hospital officially unveiled a Quality Healthcare Upgrade Plan covering six dimensions: cutting-edge medical technology, smart healthcare services, community health initiatives, quality and safety, clinical research, and external cooperation. The plan reflects Heyou's commitment to delivering higher quality, greater efficiency, and stronger safety assurance, painting a new blueprint for safeguarding public health in the Greater Bay Area.
Steadfast Progress: Heyou's Achievements in One Year
At the launch event, Mr. Li Li, Party Secretary and Director of the Management Board of Heyou International Health System, stated that since its official opening on June 28, 2024, Heyou Hospital has adhered to its motto of "Harmony, Honesty, Professionalism and Sincerity; For Your Health and Life", striving to provide high-quality, affordable, and inclusive healthcare services for patients.
As a non-profit tertiary general hospital designated under China’s medical insurance system, Heyou was built according to tertiary Grade A standards, offering 48 disciplines, introducing over 50 academic leaders and more than 160 senior experts, with over 1,400 employees.
Speech by Mr. Li Li, Party Secretary and Director of the Management Board of Heyou International Health System
Since opening, Heyou has handled about 340,000 outpatient visits. For complex and challenging cases, our multidisciplinary expert consultations provided systematic and comprehensive treatment plans. The Hospital has successfully performed over 4,100 surgeries, including more than 2,500 complex procedures of grade three and grade four.
Foshan's first Alzheimer's surgery completed at Heyou
In emergency and critical care, Heyou has delivered live-saving interventions in nearly 30,000 cases. Equipped with 5 emergency centers and 5 ambulances, Heyou provides 24/7 emergency care for heart attacks, sudden strokes, trauma cases, critically ill pregnant and lying-in women, and critically ill newborns, standing at the front line in life-saving care.
Heyou also actively fulfills its social responsibility. Over the past year, it has conducted 333 public service activities, including free clinics, health consultations, and health lectures, bringing quality medical resources to the wider public.
Heyou's volunteer service team has now grown to over 300 registered volunteers inside and outside the Hospital. Together, they have contributed more than 20,000 hours of service, forming a strong force safeguarding public health.
Mr. Li emphasized that Heyou Hospital has always upheld a patient-centered approach and maintained a fundamental rule since its founding: refusing any monetary gifts from patients. At present, the patient satisfaction scores have exceeded 96 points, and the Hospital has received banners and letters of commendation from over 700 patients and their families, with zero complaint about medical staff accepting monetary gifts. Heyou's team is committed to medical integrity and refusal of monetary gifts from patients, ensuring respect and dignity for both patients and medical staff.
Quality Upgrade: Fresh Start in 6 Key Areas of Healthcare
Standing at this new starting point, Heyou Hospital officially launched its Quality Healthcare Upgrade Plan with 6 key areas for high-quality development, aiming to provide patients with a superior healthcare experience.
Cutting-Edge Medical Technology Upgrade:
The highly anticipated Proton and Heavy Ion Center has entered the beam commissioning stage, with clinical validation expected to begin in 2027.
As the first integrated proton & heavy ion treatment system in the Greater Bay Area and the second of its kind in China, the device utilizes radiation with the unique "Bragg Peak" physical property and sub-millimeter-level accuracy. It will provide nearly all solid tumor patients, particularly those with high-incidence cancers in Guangdong such as nasopharyngeal carcinoma and lung cancer, with a world-leading treatment option featuring precision targeting, non-invasive procedures, short treatment cycles, and minimal side effects.
Meanwhile, advanced surgical technologies such as spinal surgery robots and joint robots will be introduced to further enhance surgical precision. The successful performance of complex operations such as lymphatic-jugular vein bypass anastomosis for Alzheimer's disease and off-pump coronary artery bypass surgery have brought new hope to patients.
Smart Healthcare Services Upgrade:
Leveraging artificial intelligence, Heyou Hospital is building an AI Computing Center to comprehensively improve its service efficiency, precision, and patient experience.
Community Health Initiatives Upgrade:
The Hospital has expanded night clinics and specialty clinics, while advancing public health screening programs and cancer treatment assistance initiatives. In July, Heyou opened a rabies clinic and conducted its first air medical rescue drill, establishing a three-dimensional emergency response network. It will also keep working on public service initiatives such as the "Double Hundred Dream Fulfillment" project, "Heyou Benevolence Major Illness" program, and the "Orthopedics Care" initiative.
Enhanced Quality and Safety Assurance:
With the "hospital-department dual-level accountability system" at its core, Heyou is implementing a comprehensive quality management model that covers all processes and factors, reinforcing its safety foundation.
Clinical Research Breakthroughs:
Heyou has partnered with Soochow University to jointly establish the South China Clinical Center of the State Key Laboratory of Radiation Medicine and Protection, accelerating the translation of research achievements into clinical applications, thus providing strong support for medical advances.
Expanded International Cooperation:
Heyou has reached a substantive cooperation agreement with Mayo Clinic in the United States, engaging in in-depth collaboration across quality and safety, hospital management, nursing system, talent development, and digitalization. In the future, it will continue to expand cooperation, enabling deeper integration of high-quality global healthcare resources.
Looking Ahead: Ongoing Progress to Serve the People
The event also featured the launch of a new book Quality Shapes the Future: Records of Heyou Hospital's Pursuit of Healthcare Excellence. The unveiling ceremony was attended by Chen Jiesheng, Director of the Foshan Branch of Nanfang Media Group; Wang Jiguo, Deputy Director of the Foshan News Department of Nanfang Daily; Liu Jialin, Chief Editor of the Shunde All-Media Platform of Nanfang Daily; Li Li, Party Secretary and Director of the Management Board of Heyou International Health System; and Lu Jiade, Zheng Qijin, and Wang Jianming, Vice Presidents of Heyou Hospital.
The book was published by Nanfang Media Group, with Mr. Wang Jiguo giving an on-site interpretation. The book provides a detailed record of Heyou's innovations and practices in advancing quality healthcare from a media perspective, leaving a lasting mark on the Hospital's development journey.
One year of dedication has yielded solid achievements; a new blueprint points toward a promising future. The success of Heyou Hospital’s First Anniversary & Quality Healthcare Upgrade Plan Launch not only highlighted its accomplishments over the past year but also demonstrated its determination and strength in driving medical technology innovation and improving service quality.
Embarking on a new journey, Heyou Hospital will remain true to its aspirations, adhere to its patient-centered approach, and steadily advance the Quality Healthcare Upgrade Plan. Strong efforts will be made to builda comprehensive hospital that is valued by the government, trusted by the public and recognized by the society, while writing a new chapter in protecting people's health with dedication and care.
